Yotpo Reviews Integration

In this article, we will cover:

• How can I award points to my users for writing a review?
  • Step 1: Procure the Client ID and Client Secret for your Yotpo account.
  • Step 2: Configure the integration using the API Keys
• Frequently Asked Questions
  • The member's points have not been rewarded, why is that?
  • I've set it up but it's not working

TrueLoyal's integration with Yotpo allows reward programs to seamlessly award points for published reviews submitted by loyalty members without any additional development. The integration fetches the approved reviews from your Yotpo account every day and awards points to the customers who wrote them.

How can I award points to my users for writing a review?

Step 1: Procure the Client ID and Client Secret for your Yotpo account.

• TrueLoyal's integration with Yotpo is built using Yotpo's enterprise API. In order to authorize TrueLoyal to make API calls on behalf of your account, TrueLoyal will need the API keys.
• Reach out to the account manager at Yotpo and they will provide the credentials to access the API.

There are two API credentials, namely the Yotpo API Key and Yotpo API Secret. These API keys carry many privileges, so be sure to keep them secure. Please don't share the secret API keys in publicly accessible areas such as GitHub, client-side code, and so forth.

Step 2: Configure the integration using the API Keys

1. Log into the TrueLoyal Admin Console.
2. Navigate to Program settings >> Activities >> Review on Website.
3. Under the review provider option, select Yotpo.
4. Once you select Yotpo, you will see the input boxes for the Yotpo API Key and Yotpo API Secret.
5. Enter the API Key and API Secret that you procured in Step 1 and click on Save.

6. That's it. You will have successfully set up TrueLoyal's integration with Yotpo.

   

Frequently Asked Questions

The member's points have not been rewarded, why is that?

TrueLoyal will start fetching reviews every 24 hours and start awarding points. Please note that points will be awarded for 'Approved' reviews only.

I've set it up but it's not working

If reviews aren't earning points, check the following:

• Your Yotpo API Key and API Secret are correct and haven't been changed or revoked in your Yotpo account since you configured the integration.
• The "Review on Website" activity is active in your TrueLoyal Admin Console under Program Settings >> Activities. If it's paused, reviews won't be picked up at all.
• The activity doesn't have an exclusion rule configured that could be blocking this particular member from earning points (for example, a rule based on their tier, tags, or prior activity).
• The email address on the Yotpo review matches the member's email address on their TrueLoyal loyalty account exactly, and that the account is active rather than blocked or inactive.
• The review is for a specific product rather than a general site review — see the note below.
• The review hasn't already been credited previously. Each review can only earn points once.

Note: In accordance with updated Google guidelines for all of its seller rating partners, which state that merchants cannot give users any financial incentives to write site reviews (this includes but is not limited to gift cards, discounts on future purchases, or anything of monetary value), TrueLoyal is only able to award points for product reviews, not site reviews.

If you have any questions or concerns regarding the Yotpo integration, please don't hesitate to contact Technical Support at support@trueloyal.com.