Managing Coupon Codes

In this article, we will cover:

• About coupon code management
• How to add coupon codes
• How to delete unused codes 
• How to download your coupon history

About coupon code management

Coupon-based redemption includes any reward that involves giving the customer a coupon code in return for available points.

Important note: The codes have to be generated on your platform ahead of time and uploaded to the redemption option. These codes have to be valid on your platform. TrueLoyal will simply dispense the codes to the customers who redeem them.

The Manage Codes section allows you to view all the codes uploaded for redemption, along with their issued and redeemed dates.

How to add coupon codes

To add a new batch of coupon codes:

1. Click the Add New button.
2. Add the new codes, one per line. You can simply paste a spreadsheet column containing all the codes. Each coupon code should be unique.

Note: In the event that there are no more codes to give out, the reward option pauses automatically. It works differently for different plugins — please refer to the relevant integration document.

Please note: The "Redeemed On" data, which indicates the date and time when a coupon code was redeemed, is only accessible when the coupon codes are passed through the Award API within our system.

To display the "Redeemed On" data accurately, it is essential that the coupon codes are known and registered within the TrueLoyal system. You will need to provide us with the coupon code information, allowing us to track and record the redemption details effectively.

How to delete coupon codes

To delete unused coupons:

1. Click on Delete Unused
2. A popup will appear asking "Do you wish to continue? Click on confirm to delete all unused coupon codes"
3. Click Confirm to delete or cancel to come out of the popup
4. All of the unused coupon codes will be deleted from the manage code section.

How to download your coupon history

To download your coupon code history:

1. Click on Export as CSV
2. A popup will appear.  Type/update in the email that you want this history to go to (if not auto populated)
3. You will receive an email with the information

If you have any questions or concerns regarding managing your coupon codes, please don't hesitate to contact Technical Support at support@trueloyal.com.