In this article, we will cover:
How to setup AI Review Summaries
Transforming customer feedback into actionable insights just got easier. With the introduction of AI Review Summaries, you can now distill lengthy customer reviews into concise, skimmable highlights right on your reviews page.
Here is everything you need to know about getting started and configuring this feature.
Prerequisites: What You’ll Need
Before diving into the setup, ensure your account has the foundational building blocks in place. This feature relies on the Ratings and Reviews ecosystem. To use it, you will need:
A Ratings & Review Feed
A Ratings and Review Personalization
The AI Review Summaries Feature enabled on your account
💡 Don't have these enabled yet? Check out our setup guides to get your feeds and personalizations running. If you would like the AI feature activated, please reach out directly to your Customer Success Manager (CSM) or contact our Support Team for further assistance.
Step-by-Step Configuration
Once the prerequisites are active on your account, launching your AI Review Summaries takes just a few clicks.
Navigate to your Personalizations dashboard.
Click on your existing Ratings & Reviews Personalization.
Locate the new menu item labeled AI Summary.
Customization Options
Inside the AI Summary menu, you can tailor how the generated content displays to your audience using the following options:
Background Color: Customize the background of the summary box to seamlessly match your brand's aesthetic.
AI Reviews Summary: Toggle this on to enable the main AI-generated summary paragraph.
AI Only Key Insights: Toggle this on to display bulleted, high-level takeaways from the reviews.
You have total flexibility with your display. You can enable AI Reviews Summary and Key Insights together for a comprehensive overview, or use them individually to keep your layout minimal.
Frequently Asked Questions
On Loading Time
The very first load takes 6 to 15 seconds. Is that normal?
Yes. The first request is always the slowest. The AI has to process the full set of reviews and validate the summary for accuracy before it serves. After that first generation, the summary is cached and loads instantly.
How long does the cache last? When does the slow load come back?
24 hours per distinct set of query parameters: tags, keywords, language, sentiment. After 24 hours, the next page visit triggers an update.
That update is not as fast as a cached load, but it is faster than the initial generation. The system augments the existing summary with new reviews instead of re-processing all of them. If nothing has changed, it's nearly instant.
On Review Content
The summary is only three short sentences. Can it be longer?
The length is intentional. We benchmarked against similar products and kept it concise so shoppers actually read it. AI Insights add supporting detail underneath the summary itself.
A product with only one review still gets a summary. Should there be a minimum threshold?
There isn't one today. A feature request is open to make minimum review count configurable. Until then, summaries generate regardless of review volume.
On Formatting
Can we rename the "AI Summary" title to something like "Customers Say…"?
Not natively yet. A feature request is open. In the meantime, custom CSS handles it. Drop this into the theme's custom CSS:
.table-layout-ai-summary__header { visibility: hidden; } .table-layout-ai-summary__header::before { content: 'INSERT TEXT HERE'; display: block; visibility: visible; }
Can we style this section with Custom CSS?
Yes. Inspect the theme's source, find the AI Summary classes, and write CSS the same way you would for any other component. The title override above is the pattern. Sizing, color, and spacing all respond to the same approach.
If you have any questions regarding using the AI Review Summary feature, please don't hesitate to reach out to us at support@trueloyal.com.
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