TrueLoyal Loyalty Program Implementation – Roles & Responsibilities

This document outlines the typical project plan and list activities involved in implementing the TrueLoyal loyalty platform, with associated roles & responsibilities.

This is meant to be an indicative list of the steps, and not every activity maybe relevant to a Client or use case. In addition, some activities not listed in this document may be applicable for certain Clients on a case-by-case basis, depending on the Client’s use case, requirement, technology stack, business & technology readiness, resource availability, and other aspects.

Typical Project Plan for TrueLoyal Platform Implementation

The following is an indicative project plan for the implementation of the TrueLoyal loyalty platform. Please note that the timelines mentioned herein are indicative and are a function of the Client’s business & technology readiness, as well as resource availability.

Typical Roles & Responsibilities for TrueLoyal Platform Implementation

The following is an indicative list of the roles & responsibilities associated with the implementation of the TrueLoyal loyalty platform.

Implementation Responsibility
Kickoff Call Client & TrueLoyal
Technical Kickoff Call Client & TrueLoyal
Program Design Recommendations TrueLoyal
Integration Client (with technical assistance & guidance from the TrueLoyal team)
Program Setup TrueLoyal (with guidance from the Client)
UX Components TrueLoyal (unless, a custom front end; in which case, Client)
General Admin Settings TrueLoyal (with guidance from the Client)
Test & Launch Client & TrueLoyal

 


 

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