Facebook

In this article, we will cover:

• Overview of Facebook
• How to add a Facebook Page feed
• How to add a Facebook Tagged Posts feed
• How to add a Facebook Ratings and Reviews feed 
• How to install the app for a Facebook Group feed
• How to add a Facebook Group feed
• How to edit the label on a Facebook feed
• How to delete a Facebook feed
• How to pause or unpause a Facebook feed
• Facebook FAQ

Overview of Facebook

Facebook can be used in various different ways on the platform.  This article looks at Facebook as a Feed on your Board.  You can find more info on how to use Facebook as an Ad Integration or Product Feed, in the articles linked. 

Facebook has 3 different feed options you can select to show. These include Page, Tagged Posts and Ratings and Reviews.

How to add a Facebook Page feed

To get your Branded content into the platform from Facebook, you can add a Facebook Page feed. To do this:

1. Go to your Board
2. Click on the Facebook symbol
3. Select your account from the dropdown or add your account
4. Leave ticked or unticked if you want manual moderation or auto-moderation on
5. Click Add Social Feed

How to add a Facebook Tagged Posts feed

To get your posts where you have been tagged publicly, you can add a Facebook Tagged Posts feed.  To do this:

1. Go to your Board
2. Click on the Facebook symbol
3. Select Tagged Posts
4. Click Next
5. Select your account from the dropdown or add your account
6. Select your page 
7. Leave ticked or unticked if you want manual moderation or auto-moderation on
8. Click Add Social Feed

How to add a Facebook Ratings and Reviews feed 

1. Go to your Board
2. Click on the Facebook symbol
3. Select Ratings and Reviews
4. Click Next
5. Select your account from the dropdown or add your account
6. Select your page 
7. Leave ticked or unticked if you want manual moderation or auto-moderation on
8. Click Add Social Feed

How to edit the label on a Facebook feed

By default, the label for the feed itself will be either the page name or group name, but you are able to change this to whatever you would like.  

1. Go to the feed you would like to edit
2. Click on the Settings cog
3. Click on Edit Name
4. Rename the feed to what you would like it to be 
5. Click on the tick to confirm or the x to cancel
6. Your feed should be renamed

How to delete a Facebook feed

1. Go to the feed you would like to edit
2. Click on the Settings cog
3. Click on Remove Feed
4. A pop-up notification will appear with Are you sure? All content on this social feed will be deleted and cannot be recovered. Re-adding the exact feed will not recover these posts.  You will be presented with two buttons - No, Keep Feed or Yes, Delete Feed
5. The feed should disappear if you press Yes, Delete Feed

How to pause or unpause a Facebook feed 

You can pause or unpause your Facebook feed if you don't want to ingest content or want to restart ingesting content.

To Pause the feed:

1. Go to the feed you would like to pause 
2. Click on the pause icon to pause the feed
3. A pop-up box will say Are you sure? All content on this social feed will be paused and no new content will be ingested until its is un-paused
4. Click on Yes, Pause Feed
5. This will Pause the feed

To Unpause the feed:

1. Go to the feed you would like to unpause
2. Click on the Play icon to unpause the feed
3. This will unpause the feed

If you have any questions or need help with adding a Facebook feed, please don’t hesitate to contact Technical Support at support@trueloyal.com.